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At Jemmle.com, we strive to provide a seamless shopping experience. If you need to cancel an order, we are happy to assist. Please review our cancellation policy below for the conditions and process.

1. Order Cancellation Request

You may request to cancel your order at any time before it has been processed for shipment. Once an order has been processed or shipped, it cannot be canceled, and you will need to follow our return policy if applicable.

If you wish to cancel an order, please contact our customer service team immediately using the contact information below.

2. Cancellation Timeline

  • Before Shipment: If your order has not yet been shipped, you may cancel it by contacting us within [X] hours of placing the order. Once the cancellation request is confirmed, we will process the cancellation and issue a full refund to your original payment method.

  • After Shipment: If your order has already been processed for shipment or is in transit, we will be unable to cancel the order. However, you may return the item(s) according to our Return Policy once it is delivered.

3. How to Cancel an Order

To cancel an order, please follow these steps:

  • Email us at info@jemmle.com with the subject line “Order Cancellation Request.”
  • Include your order number, name, and any relevant details to help us locate your order quickly.
  • You may also contact us by phone at +961 71 406 604.

We will respond to your cancellation request as soon as possible. Please note that cancellation requests are processed during our business hours: [insert business hours].

4. Refunds

If your order is successfully canceled before it has been shipped, we will issue a full refund to your original payment method within [X] business days.

For orders that are already shipped or delivered, please refer to our Return Policy for instructions on how to return the items and receive a refund.

5. Exceptions

We may not be able to cancel orders that have already been processed or shipped. Certain products, such as customized or personalized items, may also be ineligible for cancellation once an order has been placed.

6. Contact Us

If you need assistance or have questions about our cancellation policy, please contact us:

Email: info@jemmle.com
Phone: +961 71 406 604

By placing an order on Jemmle.com, you acknowledge that you have read and understood this cancellation policy and agree to its terms.